January 2010
8 posts
WatchLe Web 2009: Tony Hsieh over ‘The Science of Happiness’ on Vimeo (via Vimeo) (CEO of Zappos)
Take most of the money would’ve spent on paid marketing/ads and put it back into customer service experience and let our customers do the marketing for us through word of mouth. Any given day, 75% orders are from repeat customers.
Our #1 priority is company culture. Our belief is if we...
Arc90 Lab →
Good stuff! I’ve bookmarked it!
fivefootsix:
A collection of web technology experiments designed to make the internet experience better for everyone. My favorite is Readability, a bookmarklet that transforms any webpage worth reading by stripping away distractions. All you see are text and photos in an easy to read presentation, almost like reading a book.